Covenant Command Center
Terms of Service

1. Acceptance of Terms

By accessing, downloading, or using Covenant Command Center (the "Service"), you ("User," "you," or "your institution") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and Covenant Command Center ("Company," "we," "us," or "our").

2. Services Provided

Covenant Command Center provides AI-powered loan covenant extraction, monitoring, and breach detection services for banking institutions and financial services organizations.

2.1 Core Features

• Automated Covenant Extraction: Extract covenants from loan agreements (typically 10 seconds to 2 minutes per document)
• 95%+ Accuracy: Validated on 500-page stress tests with the use of AI and Intelligent Covenant Engine
• 152+ Covenant Types: Pre-mapped database including amendments (LMA, LSTA, APLMA standards)
• Real-Time Breach Alerts: SMS and email notifications
• Multi-Language Support: English, Chinese, Japanese, German, French, Spanish (zero setup required)
• Hybrid AI Architecture: 80% string matching + 20% AI fallback for accuracy
• Caching System: Instant re-processing of repeat documents

2.2 Technology & Performance

The Service uses proprietary AI extraction methods and a 152+ covenant intelligent engine (representing 36+ hours of domain engineering). Performance characteristics:

• Extraction speed: 10 seconds – 2 minutes per document or per machine speed
• Tested on loan agreements up to 500 pages on hotspot
• Patent Pending (USPTO filing confirmed January 2026)

3. Founder Program Terms

If you are participating in the Founder Program, additional terms apply (see separate Founder Program Agreement). Key points:

3.1 Founder Period

• Duration: 6 months from date of enrollment
• Pricing: FREE during founder testing; 30% off on any tier per month for life thereafter
• Status: Service is in testing phase — features may change

3.2 Founder User Obligations

• ✅ Must acknowledge founder status before receiving software
• ✅ Must verify 100% of AI-generated breach alerts
• ✅ Recommended: Spot-check 25% of extracted covenants
• ✅ Must report bugs and inaccuracies to: kimn@covenantcommandcenter.com

4. AI Accuracy Disclaimers & Limitations

Covenant Command Center uses artificial intelligence. While our Service achieves 92%+ accuracy on stress tests, AI is not perfect. You acknowledge and agree:

4.1 Known AI Limitations

• ❌ May miss covenants: Especially non-standard phrasing or embedded tables
• ❌ May misinterpret thresholds: Complex calculation formulas require review
• ❌ May produce false positives: Flagging breaches that don't exist
• ❌ May produce false negatives: Missing actual breaches
• ❌ Cannot provide legal advice: Service is a monitoring tool, not legal counsel

4.2 No Guarantee of Accuracy

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee 100% accuracy, completeness, or reliability. You assume all risk of relying on AI-generated output.

5. User Responsibilities & Verification Requirements

To mitigate AI risks, you agree to:

5.1 Mandatory Verification

• 100% Breach Alert Review: Must verify every breach notification before taking action
• Spot-Check Extracted Data: Recommended 25% sample review of covenant extractions
• Report Errors: Notify us immediately of any inaccuracies
• Maintain Original Documents: Keep source loan agreements for audit purposes

5.2 Prohibited Uses

You may NOT use the Service to:

• Replace human oversight entirely
• Make final compliance decisions without verification
• Process documents containing illegal content
• Reverse-engineer our proprietary mapping table
• Share login credentials with unauthorized users

6. Data Security & Compliance

6.1 Data Protection

We implement industry-standard security measures to protect your data:

• Encryption: AES-256 encryption for data at rest and in transit
• Access Controls: Role-based permissions
• Audit Trails: Comprehensive logging of all system activity
• On-Premise Option: Available for institutions requiring local deployment

6.2 Compliance Roadmap

• SOC 2 Type II: Planned certification Q4 2026
• GDPR Compliance: Data handling complies with EU regulations
• CCPA Compliance: California privacy law compliant
• Banking Standards: Designed to meet FDIC, OCC, and Federal Reserve guidelines

6.3 Data Ownership

You retain ownership of all data uploaded to the Service. We do not sell, share, or use your data for purposes other than providing the Service.

7. Pricing & Payment Terms

7.1 Founder Pricing (First 20 Banking Institutions)

• Months 1-6: FREE (full access, no credit card required)
• Month 7+: 30% off any tier/month for life (locked-in rate)
• Regular Price: $699/month (for non-founder customers)

7.2 Professional Plan (Non-Founder)

• Monthly: $699/month
• Annual: $8,388/year
• Enterprise: Custom pricing for 10+ users

7.3 Payment Terms

• Payments due monthly in advance
• Auto-renewal unless cancelled 7 days before renewal date
• Accepted: Credit card, ACH, wire transfer
• No refunds for partial months

8. Liability Limitations & Indemnification

8.1 Liability Cap

OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED:

• Founders: $1,000 (one thousand dollars)
• Production Users: $5,000 (five thousand dollars) OR 12 months of fees paid, whichever is LOWER

8.2 Disclaimer of Consequential Damages

WE ARE NOT LIABLE FOR:

• Lost profits or revenue
• Regulatory fines or penalties
• Loan defaults resulting from missed breaches
• Damage to business reputation
• Third-party claims
• Data loss (maintain your own backups)

8.3 User Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your misuse of the Service
• Failure to verify AI-generated output
• Violation of these Terms
• Breach of applicable laws or regulations
• Third-party claims related to your use of the Service

9. Intellectual Property

9.1 Proprietary Technology

The Service, including but not limited to the 152+ Covenant Intelligent Engine, AI extraction algorithms, and software code, is protected intellectual property.

• Patent Pending: Covenant extraction methods (USPTO filing December 2025)
• Trade Secrets: 36+ hour mapping table engineering
• Copyright: All software and documentation

9.2 License Grant

We grant you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes only. You may NOT:

• Copy, modify, or reverse-engineer the software
• Extract or replicate the covenant mapping table
• Create derivative works
• Sublicense or resell the Service
• Remove proprietary notices

10. Termination & Cancellation

10.1 Cancellation by User

• Cancel anytime with 7 days' notice
• Email: kimn@covenantcommandcenter.com with subject "Cancellation Request"
• Access continues through end of paid period
• No refunds for partial months

10.2 Termination by Company

We may terminate your access immediately if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent activity
• Attempt to reverse-engineer our technology
• Misuse the Service in ways that harm us or third parties

10.3 Effect of Termination

Upon termination:

• Your license to use the Service ends immediately
• You must delete all copies of the software
• We may delete your data after 30 days (export beforehand)
• Sections 4, 8, 9, and 11 survive termination

11. Governing Law & Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict of law principles.

11.2 Dispute Resolution

Mandatory Arbitration: Any dispute arising from these Terms shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA).

• Location: [Your City, State]
• Costs: Each party bears their own costs
• Waiver: You waive the right to participate in class actions

11.3 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or breaches of confidentiality.

12. Contact Information

For questions, support, or legal inquiries:

• Email: kimn@covenantcommandcenter.com
• Website: https://covenantcommandcenter.com
• Support Hours: Monday-Friday, 9 AM - 5 PM ET